125 North Fulton St. Ithaca, NY 14850
Phone: (607) 273-4611
Toll Free: (877) 273-AFCU      Contact

BillPay Conversion

What You Need to Know About Our BillPay Conversion

 
Our BillPay software is changing as of September 6.  You’ll see improved functionality and a much improved user interface – we hope you like it!
 
What data transfers over from the old BillPay to the new?
All of your payees and scheduled payments.  Payments that process as of September 6 will record in your new payment history.
Your login ID (a new password will be required)

What doesn’t transfer over?
All payment history:  please take the time to archive any history you would like to keep.  

How to Export Data from BillPay@Home:
Log into BillPay@Home
Go to the BillPay tab, and click on “Payment Activity”
Just above the “Processed Payments” section, click on “Export Data”
Select an export format and a time range and click on “Export”

You can access current BillPay info up until September 4 at 2:00 p.m. The new BillPay launches the morning of September 6.
 
What browsers are compatible with the new BillPay?
  • Internet Explorer 7 and above 
  • Firefox 7 and above 
  • Google Chrome 16 and above 
  • Safari for Windows 5 and above 
  • Safari for Mac 5 and above

Where can I learn more?
 
Questions?
Please call Alternatives at (607) 273-4611 and ask for a Member Service Representative. 

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Oh, my goodness, where do I even begin? We renovated our house (home equity loan), started a business (commercial loan) and refinanced our house over the last few years. Alternatives has been there with us every step of the way! We have learned so much, with the help of the Alternatives staff and we're not done yet! We adore our partners at Alternatives and can't thank them enough for the support, planning assistance, and encouragement they've provided. Wow - what a fabulous community resource!


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